1 reviews | Active since Jan 2016
Disgusting service
Absolutely disgusting service from MTN Forest Hills. Went in to sign up for a data contract on special, only to be informed after completing the application and contractual documents whilst waiting for almost 2 hours, that they don't have the modern in stock and I must come back to the store the following week. <br> Upon being informed by the site that the modern is in stock, I go to the store and wait another hour only for then to tell me that the contract is no longer at the advertised price.<br> After calling the store manager, I was informed that he contacted the main office as the contract should be loaded add it is still on special!<br> It's been 3 weeks and despite numerous emails to the store and phone calls to the manager, they have not even bothered to call me back let alone give me the contract at the special price or deliver the modern.<br> I am absolutely appalled by the complete lack of communication and disorganisation of the staff and the store.
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of Forest Hill store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Zukiswa
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of Forest Hill store for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Zukiswa
REQ:***
Best regards,