SK
Shinaz K

1 reviews | Active since Sept 2013

23 Feb 2015, 01:17

Disgusting service

My account was suspended on the 21/02/2015, I called in and they said it was suspended due to a mistake on their part and they would fix it, on the 22/02/2015 I called the call centre 4 times and got given the run around, I was told to switch my phone off for 2 hours then it will work because it is active on the system, yet my line is still suspended and I cannot make any calls! I have 5 contracts with mtn and this is the most disgusting service I have ever received!<br> It has been over 36 hours and my line is still suspended because of a mistake on mtn system when I called in for the last time, I was told by Nobuntu to wait until 12 on Monday then I should call again! How do you expect people to function if lines are suspended even on a Monday because of a mistake on your part! <br> <br> This is beyond disgusting and if I had a choice I would cancel all my contracts. People need to know how pathetic mtn really is!

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2015, 16:11
Official
Hello Shinaz khan,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

According to our records a consultant has been in touch with you and this matter is being resolved.

Thank you
Kagiso
REQ:***

Best regards,