DISGUSTING SERVICE

I downgraded my contract in JULY to TOP-UP R49 for both of my numbers, spoke to ESHMIKA with REF no: ***. And in August i received a bill showing an amount of R945 owing. When I called the call centre they told me its due to an open line for data usage, (which I wasn't advised of) and for over 10 years been using MTN I have never had an open line. And they said its going to be investigated and amount would be written off. No 1 was getting back to me and I had to make a follow up with them, having to hold for more than an hour and be told that it will be escalated and they will get back to me, but no ne ever calls me.<br> Logged another request on the 28 SEP with ref no: ***.<br> I got a message on Monday the 19/10/2015 to say that I have 2 days to pay my account is overdue by over R500. Yesterday i paid my normal amount of R200 and immediately thereafter was called by a consultant advising me of the arrears, she looked into the account and said will get someone to call me back yesterday..<br> And today to my surprise my line has been suspended with no correspondence and no feedback regarding my queries logged..<br> <br> Can you sort out this mess and activate my line!!!