NV
Nabeel V
1 reviews | Active since Sept 2015
25 Sept 2015, 15:41
Disgusting Service
I recieved a bill in excess of R2000 for mobile data used, yet I DO NOT use mtn data.<br> <br> I have logged multiple complaints to no avail.<br> <br> My cellphone hasnt changed neither has any settings and i have been monitoring all the data, yet i am bleeding data during the odd hours of the night with sessions exceeding 300mb per session.<br> <br> The IP access logs go back to MTN eBusiness, a service which i have never used. Kindly resolve this as a matter of urgency! or kindly issue me a refund for the remainder of this contract so i NEVER have to use it again. Theft is a crime and your service is pathetic!<br> <br>
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
27 Sept 2015, 09:26Hello NabeelV,
Thank you for your post.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information
Regards
Rosetta
REQ:***
Thank you for your post.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply27 Sept 2015, 09:26
Official
Hello NabeelV,
Thank you for your post.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information
Regards
Rosetta
REQ:***
Thank you for your post.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information
Regards
Rosetta
REQ:***
Best regards,
