LN
Linda N
1 reviews | Active since Sept 2015
18 Sept 2015, 15:20
Disgusting service
I opened an MTN contract in March 2014. My phone became faulty and i couldn't use it for about a month and a half. I fell short on payment and as far as I'm aware I am now on par with my contract payment. When visiting the MTN Golden Acre store and queried my account. The consultant was going out of her way to embarrass and told me to contact the lawyrs. since that day i have tried contacting MTN lawyers to query my contract but to no avail. I have tried calling the contract call centre but cannot get through.Any assistance on this as to where I stand with contract would be appreciated
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MTN South Africa's replyOfficial
19 Sept 2015, 11:35Hello Mila14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Sept 2015, 11:35
Official
Hello Mila14,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,