Disgusting Service

According to my knowledge and advise I got from Cresta MTN store consultant Eliza on the 15th March 2014 my payments were up to date and could cancel the contract as at the 15th March 2014 with no penalties whatsoever. She never told me of any amount I owe or will be liable for terminating my Laptop contract (MTN Account number: A***, MSISDN: ***. she made me sign some documentation and assured me everything is in order and I asked if my contract is fine to be cancelled and she advised yes. I would have never cancelled the contract if I knew the implications or if it was the right time, I have been a client of MTN before and I am much aware of the rules, hence I have ensured that I speak to the represenative of MTN prior to cancelling the contract. <br> <br> I have now been handed over to mtn's collectors which i i ended up giving up and making an arrangement to pay an amount over R4000 which according to me is unfair I have paid mtn in full.<br> <br> I took up the matter with mtn complaints department who selfishly respond that I must take up the matter with Eliza their representative in cresta who gave me such misleading information.<br> <br> Completely disgusted with your service.