JM
Joshua M
1 reviews | Active since Nov 2009
05 Jul 2019, 14:35
Disgusting service...
My wife app**** for a contract and was told her ID does not match her identity. Subsequently, no one has been able to advise of what is going on. We go to the store and the store advises us to call the call centre. The call centre tells us to contact the store... No one is able to assist and when I asked for an escalation, I was put on hold indefinitely and told that she cannot escalate as I do not have an 'active' contract.
Really a terrible experience...
Helpful (0)
Replies (2)0
Replies (2)JM
Joshua M's updateReviewer Update
05 Jul 2019, 14:50I spoke to the following people who were very rude and refused to escalate the call and told me that they can't assist - Kgomotso Mpshe, Nhlanhla Mdlangamanela. Please ensure that disciplinary action is taken against both of these employees and sufficient training is provided - if they are not fired.
JM
Joshua M's update05 Jul 2019, 14:50
Reviewer Update
I spoke to the following people who were very rude and refused to escalate the call and told me that they can't assist - Kgomotso Mpshe, Nhlanhla Mdlangamanela. Please ensure that disciplinary action is taken against both of these employees and sufficient training is provided - if they are not fired.
MTN South Africa's replyOfficial
08 Jul 2019, 10:40 Good day Joshua Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will follow up with you by 11:30 today.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation I will follow up with you by 11:30 today.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply08 Jul 2019, 10:40
Official
Good day Joshua Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation I will follow up with you by 11:30 today.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
As per our telephone conversation I will follow up with you by 11:30 today.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,