1 reviews | Active since May 2015
Disgusting Service
Dear MTN Customer Care<br> <br> I even feel calling this line customer care is a joke - as in my opinion MTN is the biggest ********* I have ever come across. For a query that took place from 13/05 & to date I have not received a response - the service has gone way beyond pathetic. I have 2 reference numbers : 103.83843/ ***8 that have not even been met with any response. I have officially been disconnected of the MTN network for a phone bill of R2900. Thank you MTN for being such an inconsiderate service provider. I have now got a new ref number for a data validation - *** , I hope for once MTN comes to the party & does what needs to be done from your side, as I once this issue resolved once & for all. <br> <br> MTN please stop robbing innocent customers to make up for your depleting Profit margin. Just like you I will like this issue resolved sot hat I can pay the rest of my bill & go on with my life.<br> <br> Thanks<br> Anisa
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the Corporate billing department has investigated the charges for invoice E*** (May) . This line is on an open package MTN Anytime 100 the account has been billed extra for data usage after the 300MB has been used, the line has been billed for extra calls as well. The itemized billing service is not added and this service will show the extra usage and the charges. If you require for this report to be send to you the system will charge the account R21.50.
The billing department has finalized the request, please see the feedback.
Billed correctly, therefore no credit due. Total amount of data used : 2267.30mb.
You can visit any MTN store to assist you to migrate the package to MTN Anytime 100 Top up for the account not be charged any extra data and call usage. There is no migration fee involved to migrate the package from open to Top Up. Corporate department 809.
Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up that the Corporate billing department has investigated the charges for invoice E*** (May) . This line is on an open package MTN Anytime 100 the account has been billed extra for data usage after the 300MB has been used, the line has been billed for extra calls as well. The itemized billing service is not added and this service will show the extra usage and the charges. If you require for this report to be send to you the system will charge the account R21.50.
The billing department has finalized the request, please see the feedback.
Billed correctly, therefore no credit due. Total amount of data used : 2267.30mb.
You can visit any MTN store to assist you to migrate the package to MTN Anytime 100 Top up for the account not be charged any extra data and call usage. There is no migration fee involved to migrate the package from open to Top Up. Corporate department 809.
Regards,
Alice van der Merwe
REQ:***
Best regards,