DISGUSTING SERVICE.

I called MTN customer service in order to request that my debit order date be changed to the 15th for the month of December and was given the assurance by Nomfundo in the Durban office that it was done. I called in today to ask why it was not done and get reasons. I spoke to Maria in the JHB office and all she could say is that the change was done but the magtape was not submitted. I asked why and she cannot explain. I asked to speak to the supervisor Kgomotso Ntshe who refused to take my call. In my opinion customer service staff are supposed to be able to answer questions, they are the window reflecting MTN to the public.

Way to go MTN. this is true customer service. I keep saying it - this is the absolute last contract I take with MTN.