Disgusting service.

I did an upgrade by phone through a consultant at MTN Namita, 2 weeks ago. The phone was supposed to be delivered the following week. She told me I would need to produce my ID & give the courier a copy of my ID, as well as they would need my finger prints. I explained my fingers are very smooth, & there is often a problem with the machines being able to read them. This is exactly what happened when the handset/phone was “delivered”. The courier refused to leave the phone with me because of this issue. So now I have an “active” upgrade, WITHOUT an actual phone. From the day of the non-delivery, I have phone MTN’s 135 number, & also the ********** 667, to try sort this issue out, & to get my actual phone. I’ve been passed from person to person, no progress has been made whatsoever. The one lady, Saneli, did send an email asking for this contract to be cancelled, so I can go into an actual MTN store, & do the upgrade that way, so I don’t have the finger print issue. As of today, she had not had a response & had not followed up with it either! I’ve spoken to Charmaine at MTN direct this morning, and she’s sent an email to Namita (the original consultant who did the upgrade), as well as her supervisor, to ask them to contact me, to get this resolved. So far nothing!!! Why did Namita not suggest I do the upgrade in an MTN store, rather than on the phone, when I told her my issue with my fingerprints?? Now my records shoe I’ve done the upgrade , but I DO NOT have my new PHONE/HANDSET. No one seems interested in helping me resolve this. I am disgusted with MTN & their disgusting service, & for the majority of consultants I’ve dealt with, telling me to phone the “other” number, of the 2 above mentioned numbers. It’s a total case of passing the buck, & no one gives a damn!!! I will be telling everyone I know about this, & discourage them to use MTN in the future.