TD
Toyet D
1 reviews | Active since Nov 2017
29 Sept 2018, 06:29
Disgusting Service
It's been a year and a few days and I am still waiting to have my Apple iPhone delivered after I renewed my contract with MTN telephonically . I've had various emails sent to me and after it was escalated to more senior employees I am still where I was at the beginning NO PHONE . I was contacted recently by my regular outlet to have one of my contracts upgraded and promised myself that I'm having all my expire and move on to another provider. After I was cc'd on instructions to have my complaint attended to still no phone . GO NIGERIA.
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MTN South Africa's replyOfficial
01 Oct 2018, 12:04Good day Toyet,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, the upgrade was cancelled in February and the number was moved to pre-paid.
Please note that a credit for the promo / handset fee of R145.01 billed over 5 months was credited on your MTN account in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply01 Oct 2018, 12:04
Official
Good day Toyet,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, the upgrade was cancelled in February and the number was moved to pre-paid.
Please note that a credit for the promo / handset fee of R145.01 billed over 5 months was credited on your MTN account in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,