Disgusting Service

I'm disgusted in the poor service I received from MTN. Over the weekend my girlfriend and I took out cell phone contracts and told the consultant that we both would like to have our numbers ported. Big biggest mistake. We were promised by midnight 7 April 2018. It's the 9th April 2018 and still nothing. As a result of there complete lack of interest and poor service my number has been off and I'm unreachable. I went back to the store and all the consultant could say was that they offline! So you tell me how does that help me??? Thank you for nothing. Your store consultants and customer care service are USELESS!!!