DISGUSTING SERVICE

Item: MTN South Africa
Rating: 1
Author: Palesa M

My MTN account has been paid up and closed in 2015 already and I have been calling and running around to request my name to be cleared with the Credit Bureau until this day I have been waiting. I am now on a call with MTN FOR OVER 1 HOUR NOW and no one cares to assist me. Its really not fair that since beginning of the year I have been running behind you requesting for my credit to be updated and then NO ASSISTANCE WHATSOEVER. YOUR SERVICE IS REALLY DISGUSTING BECAUSE I HAVE PAID WHAT IS DUE TO YOU AND AND YOU HAVE NOT DONE WHAT IS DUE TO ME AS YOUR CUSTOMER. FIX MY NAME!!!!!!!!! I AM ENOUGH WITH YOUR HORRIBLE,DISGUSTING,LAZING AROUND SERVICE.

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Replies (2)

MTN South Africa's replyOfficial

06 Apr 2018, 13:45

Thank you for your post.

We sincere apologized for any inconvenience incurred.

As per our records the amount owing to MTN was R10, 654.85 before handed over to legal.

We have only received 1 payment for R500.00 to the account from the attorneys.

We cannot assist you to clear the account or ITC list if the account is not paid up in full.

Please contact the attorneys to assist you with the outstanding balance.

Kind Regards,

Alice van der Merwe

Best regards,

MTN South Africa's reply06 Apr 2018, 13:45

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

As per our records the amount owing to MTN was R10, 654.85 before handed over to legal.

We have only received 1 payment for R500.00 to the account from the attorneys.

We cannot assist you to clear the account or ITC list if the account is not paid up in full.

Please contact the attorneys to assist you with the outstanding balance.

Kind Regards,

Alice van der Merwe

Best regards,

Palesa M's updateReviewer Update

06 Apr 2018, 14:16

Alice It would have been great to call me, nor request me to send you my paid up letter from the attorneys since clearly you are failing to do so. I have paid this account in full and have also sent letters to Mtn this was done early March already, and clearly MTN is failing to communicate with their attorney. You seem to forget I did business with you, which I believe it's your business to follow up since you handed over. THIS IS NONSENSE, YOU THINK I CAN WRITE SOMETHING LIKE THIS IF I DO NOT HAVE PAYMENT PROOF AND ALSO PAID UP LETTER.!!!!!

Palesa M's update06 Apr 2018, 14:16

Reviewer Update