RA
Ronalda A
1 reviews | Active since Sept 2009
14 Mar 2018, 12:15
Disgusting service
On Monday I requested a detailed itemized billing report. After contacting the call centre and emailing to date I still have not received anything. First excuse the email address they have for me is incorrect which I do not get as my statements are send to this email address. Then I am send and email to verify my details which was not addressed to someone else...mrs Siriska I have been provided with reference numbers: Can someone please get back to me.
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Replies (2)
MTN South Africa's replyOfficial
14 Mar 2018, 20:23Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
As per our telephone conversation i have sent an urgent request to our billing department to pull the itemised billing from October 2017 till February 2018 and there will be a charge generated for each itemised billing as per our agreement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Mar 2018, 20:23
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
As per our telephone conversation i have sent an urgent request to our billing department to pull the itemised billing from October 2017 till February 2018 and there will be a charge generated for each itemised billing as per our agreement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RA
Ronalda A's updateReviewer Update
15 Mar 2018, 08:51Please give me the cost. I was told that it would be R21.00
RA
Ronalda A's update15 Mar 2018, 08:51
Reviewer Update
Please give me the cost. I was told that it would be R21.00