1 reviews | Active since Oct 2010
DISGUSTING SERVICE
I have requested a contract with MTN 5 weeks back where the sales representative advise me that I would need to complete the application once my contract was up with the previous service provider in order to keep my number - she gave me a reference number and email where someone will be able to assist me immediately I have sent this email almost 2 weeks ago with follow up mails and still no contact from MTN or the sales team I have seen new contracts that I enquired about on the 28th of February online and still now the 13th of March at 3h30pm I have not yet received a call from your sales for the enquiry or from your sales supervisory regarding the above complaint
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,