IP
Ingrid P
1 reviews | Active since Dec 2015
08 Jan 2018, 20:30
Disgusting Service
I have been with Mtn for nearly 25 years and never before received such bad service. Lack of interest to fix a contract which was supposed to be a Black Friday deal of R199 with 30 gigs but turned out to be 5 gigs. It’s a month later and already billed upfront and till now I’m promised by every social media customer agent they fixing and still not fixed. I’m yet to receive a response. Kyalami Corner has given me the worst service from start to finish. Little regard to there customers. As for Mtn South Africa I’m not sure what is any better. I am now stuck and cannot even cancel the contract I really needed.?
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MTN South Africa's replyOfficial
09 Jan 2018, 17:15Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that request no *** have been logged to network department for bundle activation and we still awaiting for feedback.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply09 Jan 2018, 17:15
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that request no *** have been logged to network department for bundle activation and we still awaiting for feedback.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,