Disgusting service
Called in on Thursday coz for some reason my debit order didn't go through...scheduled a debit order for friday but today I call in to find out whats going on as the debit order hasnt gone through...only to find out the the idiot that yall employed scheduled a debit order for R25 and not for my whole installment....why do you give stupid people such huge responsibility of going into people's accounts and making such mistakes
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MTN South Africa's replyOfficial
09 Jan 2018, 07:58Good day Nhlanhla,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do note that a payment of the outstanding amount has been received, thank you for the payment.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply09 Jan 2018, 07:58
Official
Good day Nhlanhla,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We do note that a payment of the outstanding amount has been received, thank you for the payment.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,