1 reviews | Active since Nov 2017
Disgusting service
I've upgraded my contract six weeks ago and was promised delivery within 14 days . It's been six weeks and two premiums deducted and still no joy. I am given a no to track my delivery and was told that my cell was delivered and returned to Mtn without me knowing about it. My query was escalated and still no joy. I've been with Mtn for a loooong time. Vodacom here I come with three contracts and a debit order .
Good day Toyet,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Toyet,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,