1 reviews | Active since Sept 2017
DISGUSTING SERVICE
MTN your service is disgusting. I have been on hold for over an hour to try and resolve the non delivery of my new phone. No one calls back. I have spent more than 3 hours on hold with either 808 or MTN Direct. Please can an agent contact me on ********** 966 URGENTLY!!!
Dear Peter,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Our records indicate this matter is currently being dealt with Senior Management team who have been in touch with you.
Let me assure you that we highly value your time and our business relationship.
We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Peter,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Our records indicate this matter is currently being dealt with Senior Management team who have been in touch with you.
Let me assure you that we highly value your time and our business relationship.
We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,