DISGUSTING SERVICE

I was at an MTN store based in the Midrand Boulders mall yesterday. I wanted to do a prepaid sim swap. I spoke to a consultant who advised that i needed a proof of residence so i proceeded to go to the bank and get a statement with my address( during this time i was never told that the rica system for the store was not working) . When i came back i waited to get assistance. The same people that were getting assistance when i walked in were still being helped. so i continued to wait and this process took more than 30 min. Ned less to say some consultants were too relaxed and showed no sense of urgency when assisting these customers. The store manager walked in and out and also did not ask us what we were there to do in order to advise if we should continue waiting or not.

After the long wait one consultant said next so i went to sit with him to get assistance. He then stood up without hearing how he can assist, went at the back of the store and stayed there for about 5 to 7 min. He did not excuse himself and during the time he was at the back he was busy talking to someone. When he finally decided to make an appearance he did not even apologize for making me wait. I then advised him i was here to do a sim swap. He just looked at me with a straight face and said (well did they not tell you that our Rica system is offline , we cant help you.) He then advised that i needed to go to any store purchase a sim card have it ricad and then come back to do a sim swap. i asked him could this not have been said to me earlier before fetching the proof of address. he just looked at me uninterested.

The weird thing is during the time that he is telling me of the rica system not working the consultant next to him was asking his fellow colleague of the Rica system logg ins. This just proved to me that the system is working he was just not interested in helping me because i was not bringing in a SALE.

THIS DONT CARE WONT HELP ATTITUDE TOWARDS CUSTOMERS NEEDS TO STOP :(