disgusting service

Item: MTN South Africa
Rating: 1
Author: cherie F

I was given an MTN contract by my daughter in June 2017 It has free airtime,data and smses for 3 months

Complaint; * hundreds of minutes disappearing for 3 months in a row or never loaded *I also paid for an extra sim which was never activated *numerous attempts in store and via customer service improved nothing

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

28 Aug 2017, 23:55

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply28 Aug 2017, 23:55

Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

For us to investigate and effectively assist you with this matter, Please give me more details on your complaint together with your ID and mobile number you have with MTN. Send it to ***

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

disgusting service

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