Disgusting Service
I upgraded my contract about 2 Weeks via MTN Direct, until today I haven't received my delivery and their excuse is that they changed courier. Yet I will be billed when I don't even have my package.
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted back to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. We apologise immensely for this matter and the service you have received from us thus far. please note that we are actively trying to get you your device as speedily as possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced as a result of the laps in service. We completely understand the frustration it causes.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted back to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. We apologise immensely for this matter and the service you have received from us thus far. please note that we are actively trying to get you your device as speedily as possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,