NM
Ndlomo M
1 reviews | Active since Feb 2015
09 Feb 2015, 15:42
Disgusting Service!!!
My MNT account was migrated from Nashua Mobile directly to MTN SA. What an abominable mistake! I have tried to obtain my statements through the 808 call centre number. After going through the menu one holds for an average of three minutes before the line cuts off. When I eventually got through after 23 attempts, I still waited for 2 days for the statement that never materialised. I spent yet another day today of a line that cuts more that twenty times before one gets connected to an agent with no joy of receiving the promised statement.<br> <br> IF I DO NOT RECEIVE ANY RESPONSE FROM MTN SA BY THE END OF TODAY, MTN MAY AS WELL KISS MY PATRONAGE GOOD BYE. NDLOMO MBONELWA, ***
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MTN South Africa's replyOfficial
19 Feb 2015, 16:50Hello Ndlomo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thanks,
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thanks,
Kagiso
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 16:50
Official
Hello Ndlomo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thanks,
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thanks,
Kagiso
REQ:***
Best regards,