JM
Jessemaine M
1 reviews | Active since Feb 2014
27 May 2015, 22:10
DISGUSTING SERVICE
So i recently upgraded to mtn sky. Worst decision of my life. They cut me off 3 days later because they didn't increase my credit limit to match my new subscription. It took me about 4 days to get a hold of anyone at the contact centre because unfortunately working people do not have the time to wait 30 minutes for someone to decide to pick up the phone. To make matters worse they basically double billed me and it's been almost 2 months now and they still have not corrected my bill despite numerous emails. I gave up on the call centre. What a joke. It's absolutely pathetic.
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Replies (1)
MTN South Africa's replyOfficial
03 Jun 2015, 14:35Hello jessmanickum,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is extremely frustrating. On checking on your account though, I pick up that upgrade was done in April just before the date of invoice, these charges that are billed on the invoice for April was usage prior to the upgrade. I do see that the invoice that closed in May is correct with the charges for your Sky package.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is extremely frustrating. On checking on your account though, I pick up that upgrade was done in April just before the date of invoice, these charges that are billed on the invoice for April was usage prior to the upgrade. I do see that the invoice that closed in May is correct with the charges for your Sky package.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply03 Jun 2015, 14:35
Official
Hello jessmanickum,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is extremely frustrating. On checking on your account though, I pick up that upgrade was done in April just before the date of invoice, these charges that are billed on the invoice for April was usage prior to the upgrade. I do see that the invoice that closed in May is correct with the charges for your Sky package.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this is extremely frustrating. On checking on your account though, I pick up that upgrade was done in April just before the date of invoice, these charges that are billed on the invoice for April was usage prior to the upgrade. I do see that the invoice that closed in May is correct with the charges for your Sky package.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***