Disgusting Service

If I could give a negative star I would! Do not do business with MTN I have been dealing with them to cancel one of my lines since October 2021 half of the agents don't know what to do the other half don't bother to help but press the transfer button!

No mater which department I end up at they cant assist from Contact call center to retentions, I eventually got through to the accounts department to get told they off line I must call in an hour! Never mind I was back and forth for 30 mins already, they don't have an email address or a direct number!

I have lost count of the amount of times I've called the amount of Reference numbers I have or the amount of agents I've spoken to.

Your Customer Survive is honestly appalling !!!! I do not know how you are even still in business!

If we just miss a debt order you can all us all day but the moment you are at fault and owe us money all off a sudden your department doesn't call out?? BULL****!!!