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xolisile M
1 reviews | Active since Nov 2013
12 May 2015, 10:07
DISGUSTING SERVICE !!!!!
I have not been able to get hold of Mtn for a month !!!!<br> <br> Called the customer service almost every day , they always experiencing a high call volume!!you hold for 45 min still no answer . I've sent a cancellation letter to [Email Removed] last month twice and I have <br> not received a response or a reference .next thing they will be deducting money from my account saying they did not receive a request for cancellation . PLEASE CANCEL THIS CONTRACT ! BUT I'M KEEPING MY NUMBER !<br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 11:45Hello tabase44,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled and migrated to Prepaid on the 12th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled and migrated to Prepaid on the 12th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 11:45
Official
Hello tabase44,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled and migrated to Prepaid on the 12th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number *** was cancelled and migrated to Prepaid on the 12th of May 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,