FL
FIONA L
1 reviews | Active since Mar 2015
23 Apr 2015, 14:18
DISGUSTING SERVICE
Since my complaint 11 March I'm yet to receive notification that the issue about my vanished airtime balance (A***) is resolved let alone the actual airtime. Since then has not received ANY airtime March or April on my new migrated package but my husband did. (same package changed at the same time). WHEN do you guys suppose this will be fixed
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MTN South Africa's replyOfficial
08 May 2015, 15:10Hello FIOX,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We sent the matter for investigation REQ:*** as to why you were not provisioned with airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We sent the matter for investigation REQ:*** as to why you were not provisioned with airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply08 May 2015, 15:10
Official
Hello FIOX,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We sent the matter for investigation REQ:*** as to why you were not provisioned with airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We sent the matter for investigation REQ:*** as to why you were not provisioned with airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,