Disgusting Service

Went to MTN Hartbee****rt and was disgusted!!!!! first thing you will notice when entering is the overpowering dis-interest - barely an upward glance. We were forced to seek assistance by walking over to where the 'individual' was sitting in front of a screen and almost beg him to serve us. He looked up at us and we felt as if we are interrupting something important. After telling him what we were interested in, he in a extremely dis-interested fashion told us that there was no cover in our area. When I tried to explain that I had checked the cover myself using my phone he mumble something about what my phone shows and what is real is two different things. I tried to tell me that the people where we are renting are using the exact service we were trying to sign up for, he ignored me. Is this how MTN treats new clients ???????? I have the feeling that since we were asking for a relatively cheap service he was not interested.