1 reviews | Active since Oct 2011
disgusting service
<p>Paid money in last year october inorder to buy shares . Incorrect reference number was used by Nedbank and have been in contact with the call centre on the number ********** 363/ ********** 233 and received seventeen reference numbers inorder to receive r a refund or for them to locate the funds . We were asked to complete acknowledgement of erroneous allotment and consent to transfer. we were told that the query would be escalated . Noone returns your call with feedback . Week after week you phone and get the same response that they are sorry and are in the process. Team leaders do not asnwer phone or is never available . Managers the same . So sad for such a good iniative . but decided that i want nothing to do with MTN shares and WANT MY MONEY BACK . CAN I PLEASE GET A RESPONSE OR FEEDBANK FROM SOME KIND OF MANAGER /CEO </p>
Dear Mo,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note you would need to speak to our MTN Zakhele support team on *** whereby they will be assist you accordingly regarding this matter.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Mo,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Kindly note you would need to speak to our MTN Zakhele support team on *** whereby they will be assist you accordingly regarding this matter.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
I have done on numerous occasions re : the numerous reference number . Can you give me a managers number as the team leader and call centre offer no assistance except to say they cannot give you a date . i would appreciate if you could forward my complaint to a senior person or at the mtn zakhele shares or give me the number of Susan Govender who i believe is the managers . I am refused to speak to her by the call centre . i need some answers immediately . This service is just disgusting and i believe MTN is linked to this company .
I have done on numerous occasions re : the numerous reference number . Can you give me a managers number as the team leader and call centre offer no assistance except to say they cannot give you a date . i would appreciate if you could forward my complaint to a senior person or at the mtn zakhele shares or give me the number of Susan Govender who i believe is the managers . I am refused to speak to her by the call centre . i need some answers immediately . This service is just disgusting and i believe MTN is linked to this company .