Disgusting service

<p>Complaints Management Team<br />Reference Number: ********** 1</p> <p>Good Morning</p> <p>I took my new phone to the Waterfront MTN on the 24th July as it was faulty. I dealt with a man called Ludley Larry, he did EVERYTHING, I did not touch my phone while there, he told me the phone was faulty and it had to be replaced, and he had to send it back. HE packed the phone into the box etc, I did not touch the phone. He gave me defective Goods claim form.</p> <p>He was rude and unhelpful. I have phoned the Waterfront shop about 10 times since then enquiring about my phone, every time I phone I am told they will get back to me, but NO ONE has got back to me. I have also been treated very rudely by Shirley the manager.</p> <p>This morning I phoned the upgrade dept and spoke to Gregory, he tells me that they won't replace the phone as it is missing a memory card!!!! I told him that I did not touch the phone at all, Ludley Larry did EVERYTHING, so I am not responsible for any missing memory card, I don't even know what a memory card is, that is why I went to the MTN shop to get them to do everything as I am very stupid with technical things.</p> <p>So, I have waited since 24th July and I still have no phone, and NO ONE from the MTN shop at the Waterfront has EVER called me to update me or tell me what is happening.<br />This is really unbelievable that a large company like MTN can treat a customer in this manner.</p> <p>I BEG you to help me sort out this problem.</p> <p>Kindest regards<br />Roy Gardner</p> <p> </p>