pG
preshani G

1 reviews | Active since Jun 2017

18 Jun 2017, 13:36

Disgusting Service

<p>MTN has handed me over to legal department. I am now unable to get a credit. I have been paying my bills up to the point where MTN refused to assist me. I have also made the attempt to resolve this by visiting them and i was told to continue paying and MTN will reimburse me or credit me which never happened. The limit request on my contract never worked and my correspondance was to no avail.</p> <p>A bill which was R5000.00 rands has now accumulated to 8000.00 rands due to interest and legal costs attavhed to this. i have been paying deligently for this but refuse to accept the legal and interst charged as this was never intended by myself and the lack of Servcie provider customer service i sthe result of this. MTN need to value even the small clients as the saying goes pennys make pounds and i may be a small contribution to this business but i will not deal with them again and i want to take my matter forward. The reference number from attorneys is MF069797. Mtn has crippled me financially and i trying to be an upright citizen paid as much as i could afford. MTN has no accountablity for their actions and this is poor service for a company who clain they value their clients. i would like to hear how MTN plans to resolve my issue as this is not a matter of money., but a matter of morality</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2017, 09:01
Official

Thank you for your post.

We apologize for any inconvenience incurred.

I have contacted you this morning regarding the compliant, you have notified me the account is in your dad name and I must call you back, I have called you back at 8:57 voice mail.

You may email the legal department *** for assistance with the complaint. Please assist them with the MTN account information for assistance.

Kind Regards,

Alice van der Merwe

Kind Regards,

Alice van der Merwe

Best regards,