Disgusting service

<p>Shocking service. </p> <p>I was due for an upgrade on 1st June. Went through your June brochure and decided on the S8 and the add on of the Gear 3 for an additional R130 pm. Both are in stock at the shop. I was advised that the offer is not loaded on system yet and will have to wait. The regional manager Desmond was contacted on Fri to sort out. It's the 7th today and promo still not loaded on system!!!!</p> <p>I want my phone and my Gear 3 now!.</p> <p>Craig ********** 424</p> <p>I am absolutely appalled by the service received from mtn. Still no reply to the above email.</p> <p>I went into the store and have seen various emails sent to Desmond Mpangase ( ********** ) requesting the reasons why the package is not loaded on system...no answers. </p> <p>I decided to call him as it is the 12th June and the package was supposed to be available from the 1st June. He was extremely rude to me and said that he did not have to answer to me or anyone else. I reminded him that he was representing MTN and I was a client, he said he didn't care. I have possibly never dealt with someone so rude on the phone. </p> <p>I am disgusted with the service that your company offers and the attitude of the staff it employs.</p> <p>I have been with mtn for the past 20yrs, I think that I deserve better service than this. </p>