KD
Karen D

1 reviews | Active since Oct 2013

05 Jun 2017, 10:41

Disgusting Service

<p>I HAVE LOADED SEVERAL COMPLAINTS ON HELLO PETER & MTN ONLY RESPOND ON THAT. NEVER HAVE I RECIEVED A CALL BACK FROM THEM OR A NUMBER I CAN CONTACT FOR THEM. MY COMPLAINT HAS BEEN GOING ON FOR ALMOST 3 MONTHS NOW & NO SERVICE FROM MTN. FRIDAY I LOADED ANOTHER COMPLAINT & RECIEVED FEEDBACK THAT IT WAS ESCALATED TO THE REGIONAL MANAGEMENT. NOT A SINGLE PHONE CALL OR A CONTACT NUMBER FOR ME TO CONTACT THEM NEITHER A TIMEFRAME AS TO HOW LONG THIS WILL TAKE. AT THE AND OF THE DAY THEY STILL DEDUCT MY ACCOUNT BUT I DONT HAVE A PHONE! APPALING</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2017, 21:30
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we sent a follow up escalation on your query.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,