1 reviews | Active since Mar 2017
Disgusting Service
<p>It's service and network related. Loaded R90 airtime from my bank account (statement can be provide) in the morning. Made 5 calls to mtn number. Upon wanting to load data, as I ran out, it reflected that I have R78 airtime available however when trying to load data it said I have insufficient funds available, I this tried calling a mtn number and the voice promps also informed me of insufficient fund available which left me very upset as I have a 3 month old baby and I needed to call my husband. I rebooted my phone checked to confirm that my cellular data on all my apps where off (which they were except whatsapp, safari and music). I'm not on FB so it could not have been that. I called the call center and spoke to 5 consultants (first advising me that it's a network problem and she will reboot my line I need to reboot phone - which I did. I called back and was told they would check my contact number, didn't get placed on hold but avaya was muted and called got dropped on me. At this point in time I'm ****ed off as **** and leave it till I cool down. I try later on the after noon again speak to the 4th consultant Michael who gets his supervisior Sibongile or something like that who tells me she will reimburse me the R72 back cause it now reflects I was on the wow bonus which Means I can only call mtn numbers but it will be ok. For this reason I buy airtime with my loyalty point and try to call and I get the same BS saying I have insufficient airtime. At this point I can get into the phone and f@ck people up. I know how a call center works and the service I get of consultant I'm speaking to is horrific and she is rude and not helpful. I request a manager and get told his not in I ask to speak to the CEO or a number as they refuse to transfer me and et told it's ok I can go check on google. I drop the call and call back get another supervisior busisiwe and I need to ****en repeat myself over and over again, she unhelpful. I'm disgusted with MTN service, I'm definitely moving to another service provider and just out of principle, I'm not leaving this here. I will taking it further, as I'm utterly disgusted. I pay for the service and I get this, this is not the last you hearing from me.</p> <p>Vuyelwa; Busisiwe; Sibogile can I just say I thank God you don't work under me.</p> <p>I also wish for you to retrieve all my call made from today and email it to as I have a right to my calls.</p> <p>Disgusted client</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the mobile number 078****285 is not active on the MTN network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the mobile number 078****285 is not active on the MTN network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***9
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the kind of service you received and for any inconvenience caused. All our consultants are trained to offer the very best of customer and it is very disappointing for us to know about your experience with our Call Centre. We will be listening to the calls thereafter internal disciplinary processes will be followed where necessary.
Kindly note that for a query on a Prepaid number we need the Mtn cellphone in question in order to access your records. The Cellphone number added to this post is not an MTN line and as a results we are unable to assist. Please send us an email on *** with the MTN number in question so we can investigate on what happened to your airtime.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the kind of service you received and for any inconvenience caused. All our consultants are trained to offer the very best of customer and it is very disappointing for us to know about your experience with our Call Centre. We will be listening to the calls thereafter internal disciplinary processes will be followed where necessary.
Kindly note that for a query on a Prepaid number we need the Mtn cellphone in question in order to access your records. The Cellphone number added to this post is not an MTN line and as a results we are unable to assist. Please send us an email on *** with the MTN number in question so we can investigate on what happened to your airtime.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
It won't be with MTN anymore I've since moved to CELL C and took up 3 contracts with them my husband has since moved as well and I will never email you again as I since the 20th when I mailed you no one has gotten back to me hence the hellopeter post. Word of mouth spreads like wild fire and I'm sure to move my mom and dad and brother who is currently on MTN not to talk about my friends.
It won't be with MTN anymore I've since moved to CELL C and took up 3 contracts with them my husband has since moved as well and I will never email you again as I since the 20th when I mailed you no one has gotten back to me hence the hellopeter post. Word of mouth spreads like wild fire and I'm sure to move my mom and dad and brother who is currently on MTN not to talk about my friends.
I warned you and gave you time and no one got back to me only now - guess you just maintaining stats for replies on hello peter and social media complaints
I warned you and gave you time and no one got back to me only now - guess you just maintaining stats for replies on hello peter and social media complaints
This is what service should look like - also posted by me on Hello Peter
As a manager who works in customer service I can understand how difficult it is to get a compliment or being recognized for amazing service rendered to a customer. I would like to take the opportunity out of my daily busy life and give some recognition to one of your employees at the Clearwater Branch Mr Aubrey. I've been having a horrible time with the service at MTN from speaking to *********** agents to superiors and still not getting the satisfaction that I needed resolved, I decided to change networks. Walking into the shop I was greeted and treated with the out most respect and was explained every detail needed to port my number with no hassel. In porting and the service I received from Aubrey we signed up for a wifi contract. Aubrey, was simply amazing, even go so far to stay a little after hours to assist and make sure we ok which he didn't need to do at all. Today we went to the shop again and signed up for two sim contract and ported my husbands number as well from MTN to Cell C. Thanks to Aubrey And the service he gave us we've recommended friends to take up the wifi contracts and moving from other network providers as well. I'm simply amazed by his friendliness and knowledge on the product. It makes a customer like myself feel very at ease knowing I'm getting what I'm paying for. That man needs an increase or promotion besides he can teach the ladies in the shop a thing or two. Very Happy Customer
This is what service should look like - also posted by me on Hello Peter
As a manager who works in customer service I can understand how difficult it is to get a compliment or being recognized for amazing service rendered to a customer. I would like to take the opportunity out of my daily busy life and give some recognition to one of your employees at the Clearwater Branch Mr Aubrey. I've been having a horrible time with the service at MTN from speaking to *********** agents to superiors and still not getting the satisfaction that I needed resolved, I decided to change networks. Walking into the shop I was greeted and treated with the out most respect and was explained every detail needed to port my number with no hassel. In porting and the service I received from Aubrey we signed up for a wifi contract. Aubrey, was simply amazing, even go so far to stay a little after hours to assist and make sure we ok which he didn't need to do at all. Today we went to the shop again and signed up for two sim contract and ported my husbands number as well from MTN to Cell C. Thanks to Aubrey And the service he gave us we've recommended friends to take up the wifi contracts and moving from other network providers as well. I'm simply amazed by his friendliness and knowledge on the product. It makes a customer like myself feel very at ease knowing I'm getting what I'm paying for. That man needs an increase or promotion besides he can teach the ladies in the shop a thing or two. Very Happy Customer