Disgusting Service
<p>Hi Guys</p> <p>my Mate 9 problem has been sorted, but not my wifes issue. when i approached Justin from the glen MTN store, he said that its while stocks last. there was not 1 phone available at beggining of feb for the 50gb promo. olivia had said to me that stock will be coming 20 feb. i said to her that we want the 50gb 10000 minutes promotion and then we can collect the phone once it comes in. she said that is not possible but stock will be coming by 20th feb 17.</p> <p>so no stock available of blackberry priv? yet i see in this months deals magazine again the blackberry priv is offered. this is bull****</p> <p>i want the contract that i was promised.</p> <p>please reply to this asap</p> <p>thanks</p> <p> </p> <p>previous REQ: ********** </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,