Disgusting service!

<p>Firstly, I had to call 3 times to cancel a contract for a device that was ******.</p> <p>After the credit was eventually passed (resulting in a credit balance on my account) MTN still debited a monthly installment amount from my bank account.</p> <p>Now, a week after assuring me that the refund request had been processed, I have been informed that it was not, in fact, captured correctly. So now I have to "wait and see" if the money ACTUALLY gets refunded. And the operator still had the audacity to advise me to call back if the money wasn't refunded this time, after ASSURING me that the request had indeed been correctly captured.</p> <p>In the mean time I'm stuck in a difficult position with bills that I cannot pay because MTN took money that does not belong to them.</p> <p>I am shocked and disgusted by the terrible service & blase attitude! I am, however, INCREDIBLY happy to no longer be a contract customer of theirs!</p>