Disgusting service

<p>I had a sim swap done on 28/02. They said I needed to wait 2 - 24 hours later. After 2 days it was still not working so I call 808. They inform me that the sim swap was done on the wrong number. I checked my invoice, it shows the number I requested but the service consultant (Innocent) did it incorrectly. I had to go back in to the store. Waited in line on a Sunday and happened to be helped by the manager, Refilwe. What a disgrace she is to the MTN brand. She says how can I accuse Innocent of making a mistake (because your call center told me!!!). I think she must be dating the guy or something. Said there is nothing she can do except log a query and I can call 808 do not need to go back and I can go to any MTN store. Blatent lies!!! The very helpful call center and activations call center agree, only the store I has it done at can fix it and they say all staff know this. I have to travel very far every time to go to the store and then when I am there I need to be treated like trash. I can not wait for my contract to come to an end. Refilwe and her bad attitude have made me rethink my loyalty to MTN. At the end of the month, guess what, I still need to pay for the contract that I have no access to!!</p>