1 reviews | Active since Feb 2017
Disgusting service
<p>Over the last 2 months I have been trying to cancel my contract with MTN because the network coverage has been appalling. I haven't received any calls or emails even though I have been on the phone with 808(customer care) for over 2 hours yet no one could assist me, all of the consultants put you through to someone else and I really don't appreciate that. </p> <p> </p> <p>I'd like to give my phone back with everything that came in it back to MTN and I want my number ported to Vodacom as they are the only proper cellular network in South Africa at this time. Please get back to me ASAP. I cannot have MTN debit me every month for something that I don't want anymore, they're just prolonging the issue and it's not being solved. </p>
Good day Leanne,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please note that your contract termination date is 2018-05-08 and therefore should you wish to cancel Early Termination Fees will apply as per business rules. In order for these to be calculated, you will need to conform the device model that you are using as this affect the value of the early termination fees. You can respond to this post via email to *** with your ID number and device model so I can assist with the calculation of the early termination fees.
Also please advise if you have already logged a coverage query? If not please kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
*Subscriber name:
*Mobile number/s experiencing the problem:
*Subscriber's alternate contact number:
*Physical Street Address:
*Suburb:
*City:
*Is it a voice or data problem? :
*Provide a brief description of the problem experienced:
*When was the problem experienced? (Time of day / weather conditions, etc.):
*Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
*If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
*Is the problem experienced indoors or outdoors?
*Make and model of handset / device:
*Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Leanne,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly please note that your contract termination date is 2018-05-08 and therefore should you wish to cancel Early Termination Fees will apply as per business rules. In order for these to be calculated, you will need to conform the device model that you are using as this affect the value of the early termination fees. You can respond to this post via email to *** with your ID number and device model so I can assist with the calculation of the early termination fees.
Also please advise if you have already logged a coverage query? If not please kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
*Subscriber name:
*Mobile number/s experiencing the problem:
*Subscriber's alternate contact number:
*Physical Street Address:
*Suburb:
*City:
*Is it a voice or data problem? :
*Provide a brief description of the problem experienced:
*When was the problem experienced? (Time of day / weather conditions, etc.):
*Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
*If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
*Is the problem experienced indoors or outdoors?
*Make and model of handset / device:
*Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,