1 reviews | Active since Feb 2017
Disgusting service
<p>I app**** for 2 contracts 3 weeks ago when MTN had their 50GB special. The sales person, Lettie, was very reluctant to assist me since I did not have my payslip. After reaching an agreement with the manager the applications were submitted and the outstanding documents sent the next working day. The applications were finally approved after a week. For 2 weeks they could not provide me with the phones I had requested. I eventually compromised on the colours I wanted and went to the store to collect it. When I got there, I was told that the one phone was given to another customer. I went to the store again today and the phone was still not available. Through frustration I opted for another phone but whilst I was still there I asked them to cancel the second choice as I don't see why I have to compromise, after all, I am the one paying for the phone. I would like MTN to honour my initial request and provide me with the phones and the 50GB special I app**** for. </p>
Thank you for your post.
We apologize for the delayed response.
We have escalated the complaint to the store Managers for the compliant to be resolved and the to give you feedback on the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response.
We have escalated the complaint to the store Managers for the compliant to be resolved and the to give you feedback on the outcome.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
