1 reviews | Active since Jun 2015
Disgusting Service
<p>I called MTN to query the amount that is due on my account, the agent didn't understand my query so I asked to be transferred to a manager, upon speaking to the manager, she was extremely arrogant and proceeded to interrupt me without listening to what I was trying to say. I asked to be put through to her manager, she tells me there no other manager and drops my call. I have never in my life experienced such bad service. I hope she is fired, representive of Mtn , that tells me what mtn stands for.. </p>
Good day Claire,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our call centre for urgent attention and the responsible consultant will be handled accordingly as per MTN's disciplinary procedures.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Claire,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our call centre for urgent attention and the responsible consultant will be handled accordingly as per MTN's disciplinary procedures.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Tshepo M
REQ:***
Best regards,