Disgusting service

Did my upgrade plan on the 25th October been given a run around FFW to today still no help from MTN,an agent called me told me to go to the MTN STORE branch, and I did as advised, I went to Ferndale Republic MTN store where I app**** for my upgrade they gave me no feedback or what so ever telling me about a system issues,till today been speaking to an Agent Mohau who does not even give feedback it's either no stok or system issue