1 reviews | Active since Aug 2016
Disgusting service
Today(27/08/2019), I walked into the MTN store @ Mandela str, Witbank. I found 3 ladies(consultants) chatting & 1 of them(Zanele) was unplatting her hair(yes, right inside the store). When I greeted them, they didn't respond. I went to check out accesories for my new phone. Not even 1 of the ladies bothered to come closer to offer assistance. I asked them if I'm the 1 who is supposed to come to them to be assisted, the lady named Zanele said yes they don't come to me, I should go to them. I said to them, but I'm standing infront of the display to be assisted. So this means no 1 is going to get off the chair to enquire about what I'm looking for? Zanele rep**** & said YES! I then asked her, is this the type of service you give to all your customers? Zanele still rep**** for all of them & said YES! Those ladies need to go back to training & learn about how to treat people with respect, because that's where you get good sales! Zanele is very RUDE & should not treat customers like trash. Imagine if I was a mistery shopper , doing a review on the store!
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly note that this matter will be escalated to the management team of the store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for bringing this to our attention.
We apologise for the unprofessional behaviour of our employee.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Please note that we tried to reach you on the contact number provided on this post but unfortunately there was no answer.
Kindly note that this matter will be escalated to the management team of the store to take corrective measures.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team