nD
naz D

1 reviews | Active since Aug 2013

14 Sept 2015, 11:35

disgusting *******

I AM STILL TO RECEIVE A LOGICAL RESPONSE TO MY EARLIER REPORTS...JUST TO RE-ITERATE THIS QUERY IS GOING ON SINCE JANUARY 2015. I AM TOTALLY DISGUSTED AT THE MANNER IN WHICH MTN HAS ADDRESSED THIS MATTER...THE BIGGEST JOKE IS, THEY HANDED ME OVER FOR NON PAYMENT BUT NO ONE HAS HAD THR DECENCY TO MAKE CONTACT WITH ME.THEIR DEBT COLLECTOR ATTORNEY SAYS I NEED TO PAY R8600 TO MAKE THE PROBLEM GO AWAY..I.E. R1900(FOR THE ARREARS OF WHICH IM WAITING ON MTN ND NASHUA TO TAKE RESPONSIBILITY ..SEE MY PREVIOUS REPORTS) + R6000 (FOR EARLY TERMINATION, AT WHICH POINT MTN CONFIRMS THERE WAS NO EARLY TERM AS THE ACC WAS CLOSED 2 MONTHS AFTER THE 24 MONTH CONTRACT WHICH IS ANOTHER COMPLAINT, THEY DIDN ACT ON MY INSTRUCTION TO CLOSE AFTER 24MONTH) + BALANCE WHICH IS FOR COLLECTION FEE FOR ATTRNEY(WHY WOULD I WANT TO PAY THIS FEE? CAUSE IF MTN HAD RESOLVED IT SOONER WE WOULDNT BE 9 MONTHS LATER AFTERY FIRST ENQUIRY ON THIS ACCOUNT)...SO PLEASE EXPLAIN WHY THIS SIMPLE ACCOUNT TAKEN OVER FROM NASHUA CANT BE RESOLVED

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2015, 15:19
Official
Hello ndom,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Please note that we credited data charges on the January and February invoices.

Best regards
Mantoa
REQ:***

Best regards,