nD
naz D
1 reviews | Active since Aug 2013
15 Jul 2015, 16:23
disgusting *******
follow up on my previous complaint, which was initially done in January, so mtn still doesnt get the point that they made a blunder by not taking over the account with a data usage limit from nashua, they politely send my details to their lawyers and list me on negatively on credit bureau foe a ridiculous amount of R8600 whoch no one can explain,as far as i am concerned there sjould only be an amount outstanding of R2200, whih is their fault for leaving the line open and not have a data usage limit of R200 on the account, which was loaded i itially since august 2013,all this info nashua has confirmed to mtn. SO I REALLY DONT CARE HOW MTN IS GOING TO SETTLE THIS BETWEEN THEMSELVES AND NASHUA,NEED TO DECIDE WHO WILL SETTLE THIS BILL. I HAVE LODGED A COMPLAINT WITH THE OMBUDSMAN AND NATIONAL CREDIT REGULATOR,WHO IS INVESTIGATING...I WANT MY CREDIT BUREAU RECORD RECTIFIED..I WILL NOT BE HELD RESPONSIBLE FOR MTN MESS UP
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Replies (1)
MTN South Africa's replyOfficial
29 Jul 2015, 10:14Hello ndom,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2015, 10:14
Official
Hello ndom,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,