nD
naz D
1 reviews | Active since Aug 2013
06 Jul 2015, 21:18
disgusting *******
SEE MY PREVIOUS COMPLAINT, WHICH HAS STILL NOT BEEN RESOLVED SINCE JANUARY, WHEN MTN TOOK OVER MY ACCOUNT FROM NASHUA AND POLITELY DIDNT TAKE IT OVER WITH A CAPPED AMOUNT OF DATA,THEY EXPECT ME TO PAY UP THE ACCOUNT,WHEN NASHUA HAS CONFIRMD THAT THE ACCOUNT ALWAYS HAD A LIMIT ON. I WILL NOT PAY THE EXTRA BILLED ACCOUNT FOR JANUARY AND FEB,THIS CONTRACTS AEXPIRED END OF JUNE,BUT TODAY I RECEIVE ANOTHER BILL, STILL WITH OUTSTANDING BILL, I PAID UP 3 X R778 IN MAY, WHICH IS FOR MAY JUNE JULY.AS FAR AS I AM CONCERNED THIS CONTRACT AS PAID UP.THE EXTRA BILLING OF DATA USED DUR TO NEGLIGENCE FROM MTN NOT TAKING IVER THE ACC PROPERLY FROM NASHUA IS NOT MY PROBLEM,EITHER NASHUA OR MTN WILL TAKE THIS LOSS. I HAVE ALREADY LODGED A COMPLAINT WITH THE OMBUDSMAN AS THIS IS RIDUCULOUS TO TAKE 6 MONTHS TO SOLVE A PROBLEM
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MTN South Africa's replyOfficial
13 Jul 2015, 14:01Hello ndom,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 14:01
Official
Hello ndom,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,