Disgusting poor service!

On 12 April 2025, I went to the MTN store at Mall of Africa to cancel my contract. I was told to contact the Retention Department, which I did. The agent gave me a settlement amount, which I paid immediately — in full. She tried to upsell me another contract, which I explicitly declined. I was assured that my contract was cancelled, my number would be converted to prepaid, and I even received a cancellation reference number.

That should have been the end of it.

Instead, at the end of April, I receive a statement from MTN claiming I owe them R300. I’ve called their contracts line multiple times and spoken to three different people, and none of them could give me a straight answer. They just pushed me back to the Retention Department. It’s now been over two weeks, and I’ve had zero feedback, no resolution, no follow-up call — absolutely nothing.

This is beyond poor service — it’s completely unacceptable, ***********, and feels like deliberate ******ion. I did exactly what was asked of me: I paid, I cancelled, I got confirmation. Yet here I am, still being billed with no explanation and no accountability from anyone at MTN.

Sort it out, MTN. I’ve had enough of the runaround and blatant disregard for your customers.