Disgusting... Poor and unfair service from mtn

Good morning. I'm writing this to hello peter as our last resort. My husband Mr M. V MHLONGO is been a loyal customer for mtn for the past 4yrs and I'm saying this with confidence because I'm the one who was paying for his contract. Mtn advise us to use *** as a reference number to pay for the 2 contracts my husband had and in deed we did so. Unfortunately this number went out of contract last year some time in February or Marchor and i continued paying mtn using this number because mtn accepted the payments and never informed my husband or sent any communication that we must stop using this number. Last year November at mtn kingshaka international Airport I paid cash still they accepted the payment. January my husband went to mtn for an upgrade and he was told he can't because he is in arrears. I then aseked how come because I'm the one who was paying mtn they said we were not supposed to use *** as the reference number as it's no longer a contract number but i must submit my bank statement as proof of payments so that mtn will allocate the payments indeed I did so on January 2021...the consultant who was assisting us told us that she sent the matter to head office. After 2 weeks my husband called her to find out about the progress of the enquiry and she said 'she's still waiting for head office to reply'. As times goes on i I noticed that there's no solid result then I went to bridge city mtn store and the consultant did the same procedure like the one which was done at king shaka international Airport and she told me that my husband must call 083135 to do a follow up aq an owner of the contract. Indeed he did so and he was told that they'll mark the matter as an urgent matter. Still after 2 weeks no solid reply and when he calls mtn he is been given new reference numbers now for the 5th time without any resolution. Its unfortunately because as we are married this also affect my credit scoring and make our names to be a negative impact on ITC. I'M DESPARATE ASKING HELLO PETER TO INTERVINE IN THIS SERIOUS MATTER BECAUSE IT'S CLEAR THAT MTN CAN'T ASSIST ON THEIR OWN. 2 THE ROUTER LINE IS BEEB INACTIVE FOR 2 MONTHS SO WHY MUST WE PAY FOR SOMETHING THAT DOESN'T HELP US AT ALL. I FEELTHAT WE'VE BEEN TREATED LESS IMPORTANT AND WE MTN IDIOTS OR PLAY GROUND.... THE SAD PART OF IT MY HUSBAND IS UNEMPLOYED DUE TO COVID 19 RETRENCHMENT WHICH MEANS HE'S LOOKING FOR A JOB AND I'M PAYING FROM MY POCKET GOR THIS NONSENSE AND AS HE'S A JOB SEEKER THIS WILL SPOIL HIS NAME AND HE'LL BE BLACKLISTED AND ALL MOST OF THE COMPANIES DOES CREDIT CHECK BEFORE THEY EMPLOY SOMEONE SO IN OTHER WORDS HE ALSO NOT GET A JOB BECAUSE OF MTN....... THAT'S SO DISGUSTING. KIND REGARDS MR AND MRS MHLONGO *** / ***