1 reviews | Active since Feb 2011
Disgusting, pathetic service!!
<p>I am most upset because the Chatsworth Branch doesn't care for it's loyal customers. I have given my brand new phone in for assessment (3rd time) and they don't respond to my numerous queries about where it is. I have waited for over 2 weeks now without any joy. I visited the store and made many calls to them, all in vain because they all lie about the phone. No one ever returns my calls, nor contact me, though they promise to do so. They took my phone away and now I have to run up and down to them to try to get my phone back. Andrew, Naledi and Sywell have been unable to assist me. They also ********** my protective cover which I bought from them and said "it was standard practice"!!! I am deeply saddened because I have lost all my contacts. I am incurring unnecessary losses due to these *********** bunch of spineless, inefficient, lazy, uncaring, uncouth, mannerless, lying "assistants". MNT obviously doesn't care about it's loyal customers - I have been with them for over 20 years, yet they treat me so inhumanely, like a piece of dirt!!! If there is anyone there at Head Office who cares about customer service, can you please call me urgently??? I am fed up with these lazy, uncaring people who are creating so much unnecessary stress in my life.</p>
Good Day Ranjan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic discussion, we will contact you again on the 15 June 2016 as we could not get the IMEI number needed to trace the progress of your phone repair.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Ranjan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic discussion, we will contact you again on the 15 June 2016 as we could not get the IMEI number needed to trace the progress of your phone repair.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Ranjan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic discussion, we will contact you again on the 15 June 2016 as we could not get the IMEI number needed to trace the progress of your phone repair.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
Good Day Ranjan,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. As per our telephonic discussion, we will contact you again on the 15 June 2016 as we could not get the IMEI number needed to trace the progress of your phone repair.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ: **********
