DISGUSTING PATHETIC SERIVCE

<p>I have booked in my Apple iphone 6 on the 20.11.2016. with consultant Georgina<br />reason for the booking it in for repairs- My mobile has been heating up and rebooting by it self. On this day I was advised that it would take up to 7-14 working days.<br />On the 8.12.2016 I called the store personally to follow up on my mobile phone and spoke to a Muslim consultant she afvised me to call back as the store was to busy for her to assist me.<br />I decided to go to the store directly , and to my surprise Timothy Nkejane ( Store Manager) told me that my handset was returned back to store two days ago (IMAGINE MY FUSTRATION). has not been touched or worked because the prvious consultant has not booked it in correctly (FIND MY PHONE WAS NOT TURNED OFF)<br />On this same day I spoke to a Data Analyst ( GRANT) which assured me that he will list my handset as a priority, and will recieve my handset by latest the 15.12.2016<br />He has even give me his personal mobile number to liase with him within regards to my handset.<br />On the 12.12.2016 I followed up with Grant via whatsapp and he told me that my handset has been couriered to the repair centre and is being attended to.<br />I followed up again in the week of the 19th and this time I called the repair centre, and they told me that my handset was not attended to.</p> <p>I called again on the 23.12.2016 and was advised that an insurance claim has been submitted and pending approval for R6000.00. (NOT GOOD)</p> <p>My mom went to the MTN store in Somerset West on the 28.12.2016 to follow up on my handset and the Store Manager Timothy was not available.</p> <p>My mum insisted for the regional Managers name or contact number and she was told that they dont know who the regional Manager is.</p> <p>She was promissed a call back from Timothy personally and till this time at 21:11pm we still waiting as well as an email no contac has been made from the store .</p> <p>I have been doing all the chassing, follow ups and its being a nightmare!!!!</p> <p>I am paying for a phone that I dont have the pleasure using.</p> <p>should I miss a payment you will be the first one. .</p> <p>I dont see why I should pay for somthing I dont have, </p> <p>THE PROCESS WAS NOT FOLLOWED CORRECTLY FROM THE FIRST DAY MY HANDSET WAS BOOKED IN FOR REPAIRS,</p> <p>MTN YOUR SERVICE SUCKS,,,,,,</p> <p> </p> <p> </p>