Disgusting Pathetic Horrible Service
<p> I have submitted my forms on 22 September, however NO ONE picked my phone up yet. I am highly dissapointed as I have been a loyal MTN customer all my life and this is the treatment I get in return???</p> <p>I want someone to sort this out immediately!! !!!I'm still sitting with a cracked screen for my Galaxy S6, but i pay insurance every month and you guys never miss a debit order each month.</p> <p>This unprofessional courier company that you hired was supposed to fetch my phone on 14 Oct, but till this day they did not fetch my phone. Today i called them and now say they don't have a record for my claim.</p> <p>I have been sitting with a phone that is Factory reset, as i had some type of faith that they would fetch it. <br /> <br /> Today is 2 November, and you MTN as my network provider didnt even check on me to see if the claim went through successfully or not.</p> <p>I need this sorted out ASAP as in yesterday, or I will shame this #MTN NETWORK on all the social media platforms. If I do not receive a response within 24hours I will go to social media and to the Ombudsman.</p> <p>MTN MUST FALL !!!!!!!</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***